General
- How do I create a ReviewbyYOU account?
- We are so glad you would like to become part of our community, to register an account fill in all the details located here.
- How do I update my details?
- Thank you for being part of our community, to update your details just click here and follow the prompts.
- How do I add an ‘avatar’ (picture for my account)?
- When you are updating your account here you will be given the option to add a picture to your membership, you will find this under the heading ‘A little about you’. You need to have a compatible image on your computer ready to upload and the acceptable formats are jpg, gif and png and the maximum image size is 100KB.
- Do I have to have children to create an account?
- No – we have provided other options that could be suitable for you.
- I have lost my password, how do I get a new one?
- Click here and enter your email address for our system to send you a new password. Don’t forget to change your password to something that is easy to remember once you have logged back in.
- I have lost my username, how do I get a new one?
- Click here and enter your email address for our system to send you the username. It is always best to choose something that is easy to remember.
- How do I unsubscribe?
- We are sorry to hear you don’t want to receive our communications anymore though to unsubscribe please click here. Please remember that by unsubscribing we can’t contact you about exciting reviews, competitions or articles and you may miss out on being part of a review team. You can always resubscribe at a later date if you wish.
- Does ReviewbyYOU share my details with third parties?
- All comments/reviews are publicly displayed on our website, and can be used in ReviewbyYOU and third-party marketing material, such as newsletters, brochures and flyers. This company may use information (not including your name, address, email address or telephone number) about your visit to this Website in order to provide advertisements about goods and services that may be of interest to you. This could be in the form of a testimonial or claim from the product review star ratings. Please take a look at our privacy policy which is in our terms and conditions here for more details.
- What are the ReviewbyYOU Terms and conditions?
- Our terms and conditions can be found by clicking here please always check back if you have any queries as these are updated from time to time.
- I have recently changed my details (including email address), will I still be notified of reviews and competitions?
- Yes, if you have updated your email address our system will notify you if you are still subscribed to our emails. Please check your subscription settings by clicking here to ensure you are receiving our communications.
Reviews
- How do I know when a new review is open for applications?
- ReviewbyYOU notify members that a review is open for applications via email and via the reviews page on our website. To ensure you are one of the first to know please check your subscription settings by clicking here to ensure you are receiving our communications.
- Do I have to be a member to be part of a review team?
- Yes, becoming a member is easy. To register an account all you need to do is fill in all the details located here.
- Do I have to be subscribed to the newsletter to take part in reviews?
- No, though it is highly recommended that you do subscribe to ensure you are one of the first to know about upcoming reviews. To ensure you are one of the first to know please check your subscription settings by clicking here to ensure you are receiving our communications.
- How do I apply for reviews?
- How do I get selected for a review?
- To be considered as part of a review team you must have all your details updated in your profile here. Most reviews have some selection criteria which is a requirement for the product you would be reviewing. To ensure you have the best chance possible to be part of a review team please check all your details are correct here.
- How are the review team selected?
- The review team is selected firstly by any criteria required for the product and then it is system-generated. To ensure you have the best chance to be picked as part of a review team please check all your details are correct here. It is also vital to know that the ReviewbyYOU system will not select you if you have been successful and received a product to review in the past and never posted a review on the site, it is always best to place your first review (if you have been selected as part of a review team) as soon as you can and within the timeframes mentioned in the letter you receive with your product.
- How am I notified if I have been unsuccessful for a review?
- We only make contact the final review team.
- How am I notified if I have been successful for a review?
- We send all applicants an email indicating that they are successful for the review. To ensure you are notified please check your subscription settings by clicking here to ensure you are receiving our communications.
- Do I have to return products after reviewing them?
- No, unless specifically stated otherwise on the review product page ReviewbyYOU like to make sure our members keep the review products as a way of saying thank you for being part of our community.
- I haven’t received my products to review, how do I know they are on their way to me?
- Once you have been notified that you have been selected as part of the review team and you have confirmed your details and accepted the terms and conditions of that review your product should arrive two weeks later. If you have not received the product by then, and have not been notified about a delay in receiving the goods please contact us and we will look into this for you.
- How many reviews do I have to post?
- Each review is individual though we do expect you to post at minimum 1 review on each product.
- How soon do I have to place a review on the site after receiving the product?
- Each review is individual and there will be a date outlined in your product review letter which you receive with the product.
- What if my address is incorrect in my profile?
- Unfortunately if you haven’t updated your address in time for the products to be sent out then we are unable to resend any products for you to review and you will miss out. The best way to ensure this doesn’t happen is to update your profile and check back to ensure it is updated on a regular basis. You can update your profile here.
- What happens if I am suddenly unable to complete my review?
- Please contact us to let us know about your situation and our team will be able to help out.
- I have completed my review though it is past the cut-off date, will I still be included in further reviews?
- We do ask that all members complete their first review on our site before the cut-off date supplied in the letter you receive with the products. If for some reason you are unable to meet this deadline we ask that you contact us to let us know of your situation. Our system looks at when reviews are posted as part of the selection basis for future reviews so it is very important that you post your reviews as soon as you possibly can.
- Is my review displayed publicly?
- Yes unless it is specified in the individual review. All comments/reviews are publicly displayed on our website, and can be used in ReviewbyYOU and third party marketing material, such as newsletters and socials. This company may use information (not including your name, address, email address or telephone number) about your visit to this Website in order to provide advertisements about goods and services that may be of interest to you. This could be in the form of a testimonial or claim from the product review star ratings. Please take a look at our privacy policy which is in our terms and conditions here for more details.
- How can I report a glitch on a review page?
- If you come across anything that doesn’t appear to be right please contact us.
Still haven’t found what you were looking for? Contact us for more information or email us: [email protected].
